The following excerpts came from an article by Jim Carlton in The Wall Street Journal: A helicopter was flying around above Seattle yesterday when an electrical malfunction disabled all of the aircraft's electronic navigation and communications equipment. Due to the clouds and haze, the pilot could not determine the helicopter's position and course to steer to the airport. The pilot saw a tall building, flew toward it, circled, drew a handwritten sign, and held it in the helicopter's window. The pilot's sign said "WHERE AM I?" in large letters. People in the tall building quickly responded to the aircraft, drew a large sign, and held it in a building window. Their sign said "YOU ARE IN A HELICOPTER." The pilot smiled, waved, looked at his map, determined the course to steer to SEATAC (Seattle/Tacoma) airport, and landed safely. After they were on the ground, the co-pilot asked the pilot how the "YOU ARE IN A HELICOPTER" sign helped determine their position. The pilot responded "I knew that had to be the MICROSOFT building because they gave me a technically correct, but completely useless answer." This story comes from Novell: Caller: Hello, is this Tech Support? Tech: Yes, it is. How may I help you? Caller: The cup holder on my PC is broken and I am within my warranty period. How do I go about getting that fixed? Tech: I'm sorry, but did you say a cup holder? Caller: Yes, it's attached to the front of my computer. Tech: Please excuse me if I seem a bit stumped; it's because I am. Did you receive this as part of a promotional at a trade show? How did you get this cup holder? Does it have any trademark on it? Caller: It came with my computer. I don't know anything about a promotional. I just has "4X" on it. At this point, the tech had to mute the caller because he couldn't stand it. The caller had been using the load drawer of the CD-ROM drive as a cup holder and had snapped it off the drive!