A Dell customer called to say he couldn't get his computer to fax anything. After 40 minutes of trouble-shooting, the technician discovered the man was trying to fax a piece of paper by holding it in front of the monitor screen and hitting the "Send" key. Yet another Dell customer needed help setting up a new program, so a Dell tech suggested he go to the local Egghead. "Yeah, I got me a couple of friends," the customer replied. When told Egghead was a software store, the man said, "Oh, I thought you meant for me to find a couple of geeks." A Dell technician received a call from a customer who was enraged because his computer had told him he was "bad and invalid." The tech explained he shouldn't take the responses personally. An exasperated caller to Dell couldn't get her new Dell Computer to turn on. The tech asked if she had plugged it in. She had. The tech asked her what happened when she pushed the power button. Her response was, "I pushed and pushed on this foot pedal and nothing happens." The "foot pedal" turned out to be the computer's mouse.